Hawaiian Airlines Follows Up with a Nice Mahalo

A few weeks ago I posted about our experience assisting in a medical emergency on our flight home on Hawaiian Airlines Flight 50 HNL-JFK. It was a popular post and it was interesting to see what others thought of the situation. While I was surprised with the all the medical equipment onboard, many of you told me this was all standard so I definitely learned a few new things out of this whole experience.

MedicalEmergency

As mentioned in that post, one of the flight attendants asked for our contact information and we filled out the form above. I forgot about giving them my contact info so I was surprised again last week when I saw a big box on my doorstep that came from Hawaii. My wife asked me if I ordered anything from Hawaii and I didn’t – I had no idea who or what this was. It turns out Hawaiian Airlines sent us a little gift as a way to say mahalo.

HA

HA2 HA1

This was a nice and welcoming surprise from Hawaiian Airlines. I don’t feel we were owed anything from the airline but I think acts like this reflect the true spirit of the airline. Hawaiian is know for their in-flight service (especially compared to US legacy carriers) and it seems to emanate through all levels of the airline.

Thank you Hawaiian for the delicious cookies!

I’m Gonna Recommend You Don’t Stay at the Park Hyatt Maldives During the Holidays…

unless you want to pay $570 PER PERSON for a buffet dinner.

I have an upcoming stay at the Park Hyatt Maldives in October so I have been following the Flyertalk thread on the property pretty religiously. Yesterday I noticed that someone who is booked over New Year’s was informed of a mandatory dinner that night which ran an astounding $570 per person. Don’t believe it? Here it is listed here on the hotel’s website.

NYEDinner

I’ll concede that the food sounds great but for a couple you are looking at $1,140!! for a buffet dinner. And since the hotel is its own island, there is literally no other food options available that night. The best part is that this doesn’t even include an open bar! Notice no mention of spirits or other liquor included.

For Christmas, however they give customers a little bit of a break at only $320 per person for dinner! And this dinner doesn’t even include beer or wine.

XmasDinner

Look, I understand many hotels around the world have a mandatory or some sort of set dinner on holidays and they are generally overpriced. And I know food costs in the Maldives are expensive. But in this specific case, these prices are criminal. Seriously I can’t even comprehend the mere thought of a buffet that costs over $1,100 for two of us. I just can’t wrap my head around it. Imagine if you booked this hotel for the week covering both Christmas and New Year’s eve? I actually feel bad for you.

Gary over at View From the Wing just posted about his top 10 pet peeves about hotels. I don’t know how mandatory holiday dinners didn’t make the list especially when they are this egregious.

PSA: The Best Offer for the Citi AAdvantage Platinum Select Card is Not Online

The long standing offer on the Citibank AAdvantage Platinum Select cards has been 50,000 miles after $3,000 in spend in 3 months. Sometimes I’ve seen the card offered with two day passes to any Admiral’s club which is a nice touch – either offer is great in my opinion.  In fact, I’d argue it is better than the corresponding 50,000 mile offers currently on the Delta Gold SkyMiles card but what do I know as some prominent blogger who rhymes with the Da Joints Pie has that 50,000 Delta Gold SkyMiles offer as the #1 CURRENT CREDIT CARD OFFER AMONG ALL OFFERS. Are you (bad word) kidding me?!?! That signup offer might get you a roundtrip ticket to Kansas City…keyword being might. What a load of… Sorry end rant, let’s get back on topic.

Back to the PSA at hand, let’s discuss the current state of offers on the Citi AAdvantage card. If you go to AAdvantage page or even the Citibank.com homepages, you will only see a 30,000 mile offer for this card. We can do better than that. Per Flyertalk, there are a whole bunch of links that still show a 50,000 mile offer. Here is one such link if you’d like but we can do better than that (or there wouldn’t be a point to this PSA if the best offer was online).

A nice reader of mine passed along a picture of this offer she was given during her most recent American Airlines flight.

CitiAAPlatinumSelect CitiAAPlatinumSelect1

Do you spot the difference? This offer includes two one-time passes to the Admiral’s club. A one day pass purchased from AA cost $50 so in theory this is an extra $100 of value in this offer. Not into $100 worth of pretzels and stale veggies? You could always sell these two passes on eBay and net around $50 which isn’t too bad. So at most, I’d argue this offer that can be found about 35,000 feet in the sky is  worth ~$50 more than the best one I can find online.

Is this a ground breaking development? Of course not and I’m sure most of you will say screw it and just apply online if you want the card as its extremely unlikely you’ll jump on a flight just for this offer. That said, I bet there is someone reading this who is flying AA soon who might be thinking about picking up this offer. And to that person, this PSA made you an extra $50 so you’re welcome. 

*Yes, I try to have some fun with these PSA posts while trying to convey a serious point hence the different writing style from my normal posts. I hope you had a little chuckle reading these. Will this PSA be as helpful as some of my others? Probably not but its good to keep everyone abreast of things other bloggers don’t mention or don’t know about. Also, I’d say I’d feel bad about poking fun at The Points Guy….but I don’t.

(HT to Maureen for the info/pictures)

Award Trip Breakdown: Using the AA Award Calendar to Plan My July 4th Getaway

For the upcoming 4th of July weekend, the wife and I were looking to go away. Since it is a popular travel period and it is so close to the holiday paying for flights was not an option so we turned to miles (duh). We wanted to go somewhere with a nice beach but also within a 3-4 hour flight of New York since it was just a long weekend trip. Basically, we were open to almost anywhere in the Caribbean or Mexico as that satisfied the beach requirement, was close enough to NY and would be a great redemption with Avios. One thing I sort of dreaded though was searching every island or city for award availability until I remembered a very useful tool, the American Airlines Award Map. Since we really didn’t care when we ended up (with some exceptions), this tool really saved me a ton of time in this award search and as a result, we will be heading to Antigua for the holiday weekend! Here is how I did it.

Award Map Interface

Award Map Interface

The Award Map is a very easy and simple tool to use though it does have some limitations. Being based in New York, I entered my home airport of JFK (this will also search LGA and EWR) and simply selected Mexico & Caribbean as my destination. Unfortunately, you can only search one set of dates at a time instead of a range or calendar of dates which would be great if you had a lot of flexibility. Since we wanted to go for 4 nights total and my goal was to minimize vacation days at work (July 3rd is a holiday for my company), I could only leave on 7/1, 7/2 or 7/3 with the appropriate returns matching up to be 7/5, 7/6 or 7/7.

Do you see the “Total Miles to Use” box in the upper right? DO NOT enter your total AA mileage balance there as this will return every option under the sun since the searches will include standard awards. No one wants to pay 30k AA miles one way to fly to the Caribbean so don’t do that. Instead, I knew from the AA award chart a one-way trip at the saver level to the Caribbean costs 17,500 so I multiplied that by two for two passengers. It was important I searched for only saver awards since I wanted to use British Airways Avios for this award. While I just stated American charges 17,500 miles one way, British Airways charges only 10,000 miles from NY to most of the Caribbean since it is distance based so you definitely want to book these flights with via British Airways.

Lastly, I chose to search one way since I always find it better to search one leg at a time for an award. If I searched for a roundtrip flight, I would miss flights that had availability to the Caribbean but maybe didn’t have any availability on the return. Or the only availability was in business class one way but economy in the other. In either case, I could try to use miles in another program or figure an alternative plan for the return.  Basically, I want to safeguard against the map returning no results when in fact at least half of the flights I need could be available.

Unfortunately, I’m an idiot and didn’t save the screenshot when I booked these flights recently but here is what the results looks like searching now for 7/3 from JFK to the Caribbean/Mexico. Not much available on 7/3 but tons of options if you wanted to leave on 7/4.

Not much for 7/3

Not many options for 7/3

Many more options on 7/4

Many more options on 7/4

The big limitation with the Award Map is not being able to do the inverse search – from anywhere in the Caribbean to a particular airport in the US. It will let me search anywhere in the Caribbean to anywhere in the continental US but that’s not helpful. My workaround for this is to now perform a roundtrip search after performing the initial one way search as you will know the space TO the Caribbean exists. If the map returns a result, then space on the return is available but only for that same cabin as the outbound. This still will not show if there is availability in a different cabin (e.g. business when outbound is in economy) so you would need to perform a search for the return the old fashioned away as seen in the screenshot below.

Choose your day to return from Antigua

Choose your day to return from Antigua

When I searched last week, the only Caribbean destination that had availability was Antigua so our choice was easy for us! If there were multiple possibilities for this trip, I would have considered islands that we haven’t been to and could use hotel points for but that wasn’t in the cards for us this time. By the way, flights to Antigua are not cheap as they were running $688 per person! Using only 20,000 Avios (and paying $98 in taxes) per person, I secured these flights and got great value out of my miles at 2.95 cents a mile (even though it is not always about getting the best value per mile).

The downside of going to Antigua (if there is one) is that there are no chain hotels I’m aware of on the island so no using hotel points for this stay. Thankfully, I have the Citi Prestige credit card and this seemed like the perfect time to book a 4 night stay with the card to get the 4th night free. Since we haven’t spent much on travel this year and our last night is free due to that card, we decided to splurge and book a luxury, all inclusive resort for the long weekend at Sandals Grande Antigua at essentially 25% off. We’ve never stayed in a Sandals or even a nice all inclusive resort but I’ve secretly always wanted to try one. The thought of not having to spend another dime once I land in Antigua (even the shuttle to the resort is included) is enticing. This is out of character for us but there seems to be a ton of people who love Sandals resorts, including some friends of ours.

SandalsAntigua

Sandals Grande Antigua

In order to get the 4th night free, you must call the Citi concierge who connect you to their travel provider and one of their travel agents will find and book the hotel you requested. If you don’t have a hotel in mind, they can assist with finding and choosing a hotel for you as well. While this offer sounds gimmicky, it’s not – the agent found the lowest rate I could find online and once I booked (and paid) for the reservation, I saw the statement credit just a few days later!

CitiPrestigeRebate

Luxury Resorts in Sandals are not cheap

So while this isn’t a totally free vacation for us, we’ll get to visit a new Caribbean island as well as get a whole new experience staying at a luxury all inclusive resort. Everything from food, drinks, transportation, water sports, scuba diving and other activities are all included so we should be able to kick back, relax and not have to think about spending money on anything while we are there. Sounds like the perfect 4th of July weekend to me!

Did Bank of America Get Rid of the Spanish Reconsideration Line?

If you have applied for multiple Bank of America cards in the past few months, you most likely had to call the reconsideration department to get approval on one or more cards. A popular hack used by many of us was to call the Bank of America Spanish Reconsideration Department as those agents spoke English, were extraordinarily helpful in approving multiple cards without question and there was rarely any hold time. However, one of my readers pointed out that the phone number for that department, 1-866-865-7843, is now a non-working phone number.

This is an unfortunate development as many people had great success in having the Spanish reconsideration line approve multiple applications without any question. In my last app-o-rama (which I will post about shortly), I picked up multiple Alaska Airline cards and when calling this number to get approved on the other cards, the agent didn’t even mention the other applications on the same day. They really did not seem to care about multiple applications and it was quite easy to rack up many cards. For whatever reason, the main reconsideration department seemed slightly stricter based on feedback I’ve heard and read online but I’ve never personally called them so I can’t vouch for that.

In addition to the Spanish line being disconnected, some of the other Bank of America reconsideration numbers I see floating out there on the internet are also now non-working numbers. I believe the following are the best current reconsideration numbers:

Personal Cards – 877-721-9405. Hit zero to get an agent. 

Business Cards- 800-481-8277

I’ll bet the Spanish reconsideration department at Bank of America still exists but probably with a new phone number since that old number was all over the internet. If anyone has any luck finding the new Spanish reconsideration number, please let me know.

 

(HT SlawekC for this comment)