A quick announcement but one of my clients alerted me to an issue he had regarding the signup bonus on the 140,000 Ritz Carlton Credit Card offer. Chase was telling him that his signup bonus was 2 Free Nights at a category 1-4 Ritz Carlton Hotel instead of the 140,000 points, which is clearing marked as such at this application link (even the URL has 140k in it). I’m not sure what prompted the change or why the correct signup bonus is not being linked to the application but others on Flyertalk are having the same problem (start reading at post #1032).
If you recently applied for the Ritz Carlton 140k offer, you need to either call Chase or secure message them to see what the offer is on your account. I consider the 140,000 points more valuable then the two free nights as it gives you more options on how to use your points. With the points you can use them at Marriott hotels, for a air and night package or combination of all that. The two free nights are only valid at Ritz properties and it excludes the highest tier Ritz Carltons in Level 5 and those go for 70k a night so having the 140k points would allow you two free nights there.
I highly suggest following up with Chase to make sure you get the 140,000 points you deserve. The landing page clearly stated 140,000 points (and still does now actually) so don’t let Chase pull a quick one on you here. Feel free to use the screenshot in this post and if you are getting push back from the front line reps, escalate the issue to a manager. At worse if that all fails, there are other actions people can take by getting the Consumer Financial Bureau involved. Here is the link to file a complaint if necessary.
Please report back with any experiences you may have to help others or add to the existing Flyertalk thread. Hopefully Chase fixes this for everyone!