Citi Responds to My CFPB Complaint & Posts the 50k ThankYou Points

This should be the last post in what has turned out be a three part saga but I have good news for those who are still fighting with Citibank on getting the bonus from the Citigold offers earlier this year. As a recap, here is Part 1, in which Citibank refused to payout the 50k signup bonus and here is Part 2, in which Citibank agrees to award the points but hadn’t posted them.

In my last update, Citi posted the results of their “investigation” that finally determined my wife was now suddenly eligible for the bonus (after the first “investigation” stated she wasn’t) but I wasn’t sure if it was because of the CFPB complaint or just overall persistence. Well this week, my wife got a letter in the mail that was an official response to the CFPB complaint. I’ve scanned a copy of it below.

 

Citi's Response

Citi’s Response

One interesting point I took away from that response was Citi once again stating how my wife was not truly eligible for the bonus but because Citibank representatives had confirmed the bonus to her in writing via their secure message system, they would honor it. I’m fairly confident that if my wife never followed up with Citibank to confirm her eligibility for the bonus after the requirements of the offer were met, they would have denied her the bonus.  My advice for those that are still fighting for the points, if at any point Citibank confirmed the bonus in writing to you and they are refusing to payout, submit a CFPB complaint

Since several of you asked in the last post, the points have now finally posted to the account. The timing of all this seems a little strange – this response letter was dated 5/19 (but I didn’t receive it until 5/27) while the “investigation” letter was from 5/20 and said the points would post in 30 days…except this letter above said they were already credited on 5/18 and I would see them after my statement cycle closed. I also downgraded her account to a Basic Checking account last week before the points posted so that doesn’t seem to have any bearing. Either way, I’m just happy the points posted.

Finally...

Finally…

Summary:

In this last update, Citibank issued a formal response to my wife’s CFPB complaint and actually posted the points to her account. This is the first time in almost 5+ years of “travel hacking” that I’ve had to fight so vigorously for a signup bonus on a bank account or credit card. Am I happy with how much effort and time this took? Not really but I will easily reap anywhere from $470 (50,000 points at 1 cent/point – $30 fee charged in April) to $770 (if I transfer all these points to a Prestige card & book paid AA flights at a value of 1.6 cents/point – $30 fee charged in April) so in the end I still consider this deal a success. I think the biggest takeaway from this whole experience is to always confirm the signup bonus on any offer, especially those offers that are targeted or not available to the general public. That was difference in this case from being in a net loss of $30 (plus a ton of time) to a net gain of $470 to $770.

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10 thoughts on “Citi Responds to My CFPB Complaint & Posts the 50k ThankYou Points

  1. I thought Citi sends a packet that clearly states the bonus and the requirements. Isn’t that enough?

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    • I didn’t get the package on this offer. I think if you have something in writing whether it be a physical mailer/letter or confirm via secure message that should suffice

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  2. The CFPB is seeking comments about prohibiting mandatory arbitration clauses that financial firms use to deny consumers their day in court and class-action status. This is a perfect example of a firm wrongfully winning because individuals don’t have the resources (including time) to fight and give up. This is exactly why mandatory arbitration should be illegal–so consumers have the power to enforce promises made by big banks.
    I was a targeted client who opened an account in my name, met the requirement and has been begging for Citi to honor the offer. So wrong!
    http://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-proposes-prohibiting-mandatory-arbitration-clauses-deny-groups-consumers-their-day-court/

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  3. […] to see us prevailing against big banks. CFPB complaints are powerful, I have never filed […]

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  4. […] An interesting post on PointCentric detailing his efforts to get points from the ill-fated CitiGold …. A good example how persistence can really pay off. For those of you in Citi limbo, it probably […]

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  5. […] Citi Responds to My CFPB Complaint & Posts the 50k ThankYou Points – After a long ordeal some are finally getting Citi to honor the Citigold deal. […]

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  6. I was able to overcome three rejections without filing a CFPB complaint. Upon opening the account, I chatted to make sure I was eligible and received confirmation from the CS rep. However, I didn’t save the chat. Yet, it worked out. The initial person who rejected it was also the person who later said that I was eligible for the bonus (AA). Still waiting on the miles to post.

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    • Nice! I’ve heard similar cases as well that worked out without the CFPB complaint. Just keep that in your back pocket if you don’t see the miles in 30 days or so.

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  7. How long does it take for the checking account to fully downgrade? I’ve put in request on June 13th to downgrade but as of today still indicates Citigold. Chat agents all reply with takes one billing cycle for account to convert, is that correct? Thanks.

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    • There is a known IT issue with Citibank that the account will still appear as a Citigold account but is truly a basic account. Just make sure no fees are charged next month and if so, I’m sure Citibank will reverse them since you initiated the downgrade

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